Help & FAQ

We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and more.

Navigate to Dashboard > Billing to view available plans and upgrade your subscription. Changes take effect immediately and you'll be charged a prorated amount.

Yes! A receipt is automatically emailed to you after each payment. You can also view your payment history in Dashboard > Billing.

We offer full refunds within 14 days of purchase for subscription payments. Event boost refunds are handled on a case-by-case basis. Please contact support for assistance.

Refunds are typically processed within 5-10 business days. The time may vary depending on your payment provider.

Submit a support request through the contact form below with your payment details and reason for the refund. Our team will review and process your request promptly.

Sign in as an organizer, then go to Dashboard > Create Event. Fill in the event details including name, date, location, sport type, and maximum participants.

Yes! When creating an event, you can set up recurrence rules to automatically create multiple event instances on a schedule.

Navigate to your event details and click the 'Boost' button. Choose from Basic, Standard, or Premium boost tiers to increase your event's visibility on the platform.

You can cancel an event from your event management page. All registered participants will be notified automatically via email and in-app notifications.

Click 'Forgot Password' on the sign-in page. Enter your email address and you'll receive a one-time code to reset your password.

Sign up with the organizer option or contact support to upgrade your existing account. Organizers can create and manage events on the platform.

Go to Dashboard > Settings and scroll to the 'Danger Zone' section. Click 'Delete Account' and confirm. This action is permanent and cannot be undone.

Navigate to Dashboard > Settings and submit a verification request with a valid government ID or business license. Our team reviews submissions within 2-3 business days.